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Refund Policy for The Crafted:

At The Crafted, we strive to ensure your satisfaction with every purchase from our arts and crafts marketplace. If you are not completely satisfied with your order, we offer a simple and transparent refund policy to make the process easy for you.

  1. Eligibility for Refund:

    • You may be eligible for a refund if you contact us within 30 days of receiving your order.

    • To be eligible, the item must be unused, in its original packaging, and in the same condition as when you received it.

  2. Refund Process:

    • Please contact our customer support team at with your order number and a brief explanation of the reason for the refund.

    • Our team will review your request and guide you through the return process if applicable.

  3. Return Shipping:

    • If the return is approved, you will be responsible for the cost of shipping the item back to us.

    • We recommend using a trackable shipping service to ensure the safe return of the item.

  4. Refund Options:

    • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

    • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.

  5. Non-Refundable Items:

    • Some items are non-refundable, including gift cards and downloadable products.

  6. International Shipping:

    • For international orders, the customer is responsible for any customs duties, taxes, or fees incurred during shipping. These charges are non-refundable.

  7. Contact Information:

    • If you have any questions or concerns regarding our refund policy, please reach out to our customer support team at

Please note that The Crafted reserves the right to modify this refund policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.

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