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Customer Service Policy for "The Crafted"

At The Crafted, we are committed to providing exceptional customer service to enhance your experience on our arts and crafts marketplace. Our goal is to ensure your satisfaction and address any inquiries or concerns promptly. Please review our simple customer service policy below:

  1. Contact Information:

    • Email:

    • Location: Victoria Falls, Zimbabwe

  2. Response Time:

    • We strive to respond to all customer inquiries within 24 hours during business days (Monday to Friday). Responses for inquiries received over the weekend will be addressed on the following business day.

  3. International Shipping:

    • We offer international shipping to bring the beauty of African crafts to customers around the world.

    • Shipping costs and estimated delivery times can be found on our website during the checkout process.

  4. Order Tracking:

    • Upon completing your purchase, you will receive a confirmation email with a tracking number for your order. You can use this number to track your shipment and stay updated on its status.

  5. Returns and Exchanges:

    • If you are not completely satisfied with your purchase, please contact us within 14 days of receiving your order.

    • We accept returns for unused and undamaged items. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

    • Exchanges are subject to product availability.

  6. Quality Assurance:

    • We take pride in the quality of our products. If you receive a damaged or defective item, please contact us immediately, and we will arrange for a replacement or refund.

  7. Feedback and Suggestions:

    • We welcome your feedback and suggestions to help us improve our services. Feel free to reach out to us at any time with your thoughts or ideas.

  8. Privacy and Security:

    • Your personal information is treated with the utmost confidentiality. We follow strict privacy and security measures to protect your data.

  9. Community Engagement:

    • Join our community on social media to stay updated on new arrivals, promotions, and to connect with fellow craft enthusiasts.

At The Crafted, we value your trust and are dedicated to ensuring a positive and enjoyable shopping experience. If you have any questions or concerns, please don't hesitate to contact us at

Thank you for choosing The Crafted for your arts and crafts needs!

The Crafted Team


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